Privacy Policy

This website is run by The Crown Estate, the data controller, who is committed to the protection of your privacy. All personal information given to us through this website will only be held and used in accordance with this policy, the UK General Data Protection Regulation and relevant privacy laws. (“GDPR”) and the Privacy and Electronic Communications (E.C. Directive) Regulations 2003.  Please also refer to The Crown Estate Privacy Statement: Privacy statement | The Crown Estate.

1. Information automatically collected and stored

We will not collect any personal information about you except where it is specifically and knowingly provided by you, for instance if you request information from us, fill in an online form or provide feedback on the website.

When personal information is collected, it may be used by us to process and fulfil requests for information or to help us to develop or personalise the website to make it more useful to you. If you complete a form on this website, you will be told why and how we will process the personal information you submit before you submit it.

Cookies are small text files sent to your computer and stored by your browser. They are used to remember browsing information. Because of cookies, your web browser can remember you are logged in, whether you’ve visited our site before and what your preferences are. Although cookies contain identifying information, the cookies we use do not contain any information that identifies you personally, and they allow us to recognise your computer or mobile device when you return to our website. We will use a third-party to identify business IP addresses. We may use business data provided to us to contact you on office space. You will have the right to opt out if you no longer wish for TCE to contact you.

It is possible to block cookies by changing the settings on your browser, but be aware that some functionality of this site may not be as rich if you do. For more information on how we use cookies, please visit our Cookies Page.

2. Information We May Collect From You

We may collect and process the following data about you:

  • Information that you provide by filling in forms or providing information online to register an interest or to request further information or offers;
  • If you contact us by telephone, email, web form or letter, information that forms a record of that correspondence and your contact details;
  • If you visit the site in person, information, CCTV images and ANPR information we collect for health and safety and security purposes and to help us understand how our customers use our facility. We will also collect information in order to provide you with wi-fi services and for customer analysis at our sites.
  • Information you provide by responding to questionnaires, surveys and attending events..
  • Information you provide as part of a tenancy with us.

3. How Your Personal Data Will Be Processed

We use information about you in the following ways:

  • To provide you with information on products, services offers and events provided by us or our retail tenants that you request or which we feel may interest you where you have consented to be contacted for such purposes;
  • To notify you about changes to our service;
  • To carry out obligations arising from contracts, leases or agreements entered into between you and The Crown Estate;
  • To perform surveys and analysis with the aim of improving the services we provide;
  • To ensure that your visit to our site is safe and secure.To manage your tenancy or employment.

We may give your personal data to third parties where:

  • It is necessary for them to provide you with services on our behalf;
  • They provide profiling of our customer base so we can understand our customers better;
  • We sell or buy any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets insofar as they relate to them;
  • We are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce agreements or contracts or to protect our rights, our property, or the safety of our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.

We will not share your personal data with a third party for the purposes of direct marketing.

 

4. How we protect Your Personal Data

To help protect your privacy, we maintain physical, technical, and administrative safeguards. These safeguards are designed to prevent unauthorised access, disclosure, use and modification of data. We regularly review our security procedures and consider appropriate new technologies and methods. 

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information, and your personal data is only accessed by appropriately trained staff. 

We carry out comprehensive checks on all our partners and other suppliers we use who process your personal data on our behalf. All sharing of personal data is done under contract which sets out our expectations and requirements, especially regarding how they manage the personal data they have collected or have access to on our behalf.

5. Use of emails

If you send us an email (e.g. to request information or provide feedback on website content), the information you provide will be used to help us gather the information requested and to respond to your message.

The Crown Estate monitors and scans emails, using automated monitoring techniques, for malicious software and unsuitable material. The Crown Estate monitors all of its digital systems in accordance with relevant laws and for applicable regulatory and business purposes.

6. Links to other websites

We may refer to, or establish relations with, other companies, organisations and public bodies that will enable you to access their websites directly from ours. Each company, organisation or public body will operate its own policy regarding the use of cookies and collection and use of information. If you have any concerns regarding the way in which your data will be used, you are advised to read the privacy statement on the relevant website.

We will try to provide you with links to high quality, reputable websites which we think will be of interest and relevance to you. However, please note that such third party websites are not under our control and we do not contribute to the content of such websites. We cannot accept responsibility for any issues arising in connection with the third party’s use of your data, the website content or the services offered to you by these websites.

7. Your rights

Your personal data is protected in the UK by the UK GDPR and Data Protection Act 2018. Under the privacy legislation, we will process personal data we hold about you in a fair and lawful manner and will keep it secure from unauthorised access by third parties.

Your personal data may have to be disclosed if we are required by law or as a result of a lawful request by a governmental or law enforcement authority.

For more details of your rights under UK GDPR please refer to our main TCE privacy policy.

If you would like to complain to The Crown Estate, please refer to our complaints page for our complaints process.

8. Transfer of Personal Data Outside the European Economic Area

We will only transfer your personal data out of the UK where appropriate safeguards have been put in place to ensure that your personal data and your privacy rights are protected.

9. Policy changes

To keep up to data with changes in the law or any changes in the way in which The Crown Estate processes your personal data we may update this Privacy Policy. Any changes to the privacy policy will be posted here and will take effect immediately. We recommend that you periodically check this policy to ensure that you are aware of any changes to it. Where we make any significant changes in the way in which we process your personal data we may contact you so that you are aware.

The Crown Estate

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